1. Purpose

At Ilha Verde Rent a Car, we attach due importance to privacy. Safeguarding the privacy of our customers and all visitors to our website is essential to us, as is ensuring the integrity and confidentiality of their data.

For this reason, we have implemented this Privacy Policy, which applies to our websites and aims to inform our visitors and users — as data subjects — about the processing of personal data carried out by us and the principles and obligations we observe with regard to its protection.

2. Privacy and Security

Ilha Verde Rent a Car is responsible for this website and is committed to ensuring the privacy and confidentiality of the personal data collected, in accordance with the General Data Protection Regulation (GDPR).

For this purpose, we have security systems and organisational measures in place designed to prevent unauthorised persons from accessing, modifying, destroying or adding data and to enable the detection of any potential information breaches.

3. Collection of Personal Data

Ilha Verde Rent a Car respects your right to privacy. Therefore, this website may be visited without the need to disclose any personal information, and personal data is not automatically collected.

Personal data is collected exclusively through the contact/information request form. Ilha Verde Rent a Car is responsible for collecting and processing the personal data submitted through this form, for the sole purpose of identifying the person requesting contact from Ilha Verde Rent a Car.

The personal data requested consists of the name and contact details of the person interested in obtaining information about our services. Such data will be processed with all the security and confidentiality safeguards required by the General Data Protection Regulation and other applicable legislation.

If Ilha Verde Rent a Car intends to use the data provided for a purpose other than that for which it was originally supplied, the data subject will be asked to provide new authorisation for that specific use.

4. Rights of the Data Subject

The Data Subject is entitled to exercise the following rights:

a) Right of access: the right to obtain confirmation as to whether or not personal data concerning them is being processed and, where that is the case, the right to access their personal data and information such as:

• the purposes of the data processing;
• the categories of personal data concerned;
• the recipients or categories of recipients to whom the personal data has been or will be disclosed, particularly where those recipients are established in third countries or are international organisations;
• the envisaged period for which the personal data will be stored or, if this is not possible, the criteria used to determine that period.

b) Right to rectification: the right to obtain the rectification of inaccurate personal data concerning the data subject. Where the data is incomplete, the data subject has the right to have their personal data completed, including by means of providing a supplementary statement.

c) Right to data portability: the right to receive the personal data concerning the data subject which they have provided to the controller in a structured, commonly used and machine-readable format, and the right to transmit that data to another controller without hindrance from the controller to which the personal data was originally provided, provided that the processing is based on consent or on a contract and is carried out by automated means.

d) Right to object: the right to object at any time, on grounds relating to the data subject’s particular situation, to the processing of personal data concerning them where such processing is necessary for the purposes of legitimate interests pursued by Ilha Verde Rent a Car or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data, or for the establishment, exercise or defence of legal claims.

Where personal data is processed for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data concerning them for such marketing purposes.

e) Right to erasure: the right to obtain the erasure of personal data where:

• the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
• the data subject withdraws consent, where consent is the sole legal basis for processing;
• there is no other legal basis for the processing;
• the data subject exercises the right to object and there are no overriding legitimate grounds for the processing;
• the personal data has been unlawfully processed;
• the personal data must be erased in order to comply with a legal obligation under European Union or Member State law to which the controller is subject.

f) Right to restriction of processing: the right to obtain restriction of processing where:

• the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify its accuracy;
• the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of its use instead;
• the controller no longer needs the personal data for processing purposes, but the data is required by the data subject for the establishment, exercise or defence of legal claims;
• the data subject has exercised the right to object, pending verification as to whether the legitimate grounds of the controller override those of the data subject.

5. How Data Subjects May Exercise Their Rights

The Data Subject may exercise any of the rights identified above by contacting Ilha Verde Rent a Car, preferably by email at rgpd@ilhaverde.com, identifying in the subject line the right they wish to exercise.

The request may also be submitted by letter addressed to:

Ilha Verde Rent a Car
Campo de São Francisco, 9
São José
9500-153 Ponta Delgada
São Miguel — Azores — Portugal

The Data Subject also has the right to lodge a complaint with the supervisory authority — the Portuguese Data Protection Authority (Comissão Nacional de Protecção de Dados — CNPD) — at www.cnpd.pt.

6. Retention Period for Collected Data

Personal data collected through this website will be retained only for the period strictly necessary for the purpose for which it is used and will not be retained for longer than 3 years.

Ilha Verde Rent a Car may retain such data for different periods where further interactions result in the conclusion of contracts with the data subjects or where the processing of data is required for other legal purposes.

7. Sharing Information with Third Parties

By default, this website does not share visitors’ personal data with third parties.

However, if a visitor carries out any operation that requires their data to be shared with third parties, they will be duly informed of this, including the identity of the third-party recipients and the purpose for which the shared data will be processed.

Where personal data is shared under the circumstances described above, such data will only be disclosed where the visitor has given their consent, namely by confirming access to an operation requiring data sharing after having been informed accordingly.

8. Changes to the Privacy Policy

Ilha Verde Rent a Car reserves the right to amend its Privacy Policy in order to adapt it to legislative or case-law developments. We therefore recommend that this document be reviewed regularly.

Any amendments to the Privacy Policy will always be made available on this website and will take effect from the date of their publication on the website.

If you have any questions about our Privacy Policy, please contact us at rgpd@ilhaverde.com.

9. Minors

No information may be submitted through this website by minors. Where the user is a minor, the consent of their parents or legal representatives is required.

10. Exchange of Information and Advertising

This website may allow visitors/users to participate through comments, exchange information, publish third-party-generated content and display advertising.

Visitors, users and advertisers must not publish information, opinions or content that is immoral, illegal, racist, defamatory, insulting, pornographic or criminal, or any content that infringes copyright.

Information, content or opinions freely provided or published on this website, with the exception of personal information requested for registration purposes, are not confidential and are not protected by this Privacy Policy, and may therefore be freely accessed and viewed by other visitors and users.

Advertising or any promotion of products, services or events that does not comply with the law, morality or generally accepted standards of conduct is also prohibited.

Those responsible for this website are not liable for information, opinions or content generated by third parties, nor for the quality or accuracy of products, services or events advertised through the website.

Any immoral or illegal statement, reproduction or publication should be reported to those responsible for this website and will be removed promptly.

By choosing to provide their personal data, the user declares that they are aware of and accept the terms of this Privacy Policy.

Cookie Policy

1. What Are Cookies and Which Cookies Do We Use?

Cookies are files stored on a person’s terminal device through their web browser when they visit a website. Their purpose is to retain information relating to personal preferences, which may occur through a pop-up or through connections to various services, such as forums.

Like virtually all websites, we use cookies on our website.

This allows us to identify when users visit the website, how many users have visited it, which pages they accessed and whether there were any technical issues when loading those pages or navigating the website.

This information is intended to improve the user’s browsing experience by increasing the speed and efficiency of the website’s response.

In addition, cookies allow us to identify technical issues with the website, analyse our traffic and ensure that the website is operating correctly. They may also enable us to present visitors with the most relevant offers based on their profile, personalise content and advertising, and provide social media features.

We may share information about the use of the website with our social media partners for advertising and analytical purposes. Third-party advertising may also be used and may generally be targeted at particular categories of users.

For example, advertising relating to restaurants may be displayed to a user who regularly visits websites relating to cooking.

This website may access information stored on the visitor’s terminal device provided that the visitor has previously given their express and freely given consent before the installation of the relevant cookies.

Each time a user visits our website, the website may receive information concerning their previous activities. Appropriate mechanisms have been implemented to safeguard information relating to visitors’ activities.

If you wish, you may control and/or delete all cookies installed on your terminal device or activate an option preventing their installation, where supported by your browser. However, disabling cookies may result in problems accessing or navigating the website.

Only Ilha Verde Rent a Car has access to information collected through cookies for the purpose of optimising its services and this website according to users’ needs and preferences.

Ilha Verde Rent a Car may use the following types of cookies:

Analytics cookies
Used anonymously for statistical analysis.

Strictly necessary cookies
These cookies enable access to the website. Like all public websites, this website uses strictly necessary cookies, which are essential to enable users to access and use all of the website’s features, particularly the services they request.

Without these cookies, certain services would not be available. For example, it might not be possible to browse as a registered user, access secure areas of the website or make purchases through the website.

Functionality cookies
Like virtually all websites, we use functionality cookies.

These cookies store the visitor’s preferences relating to their use of the website so that they do not have to repeatedly enter the same information every time they access it, such as their username, language or region.

By using these cookies, we can provide improved and personalised website functionality and a better user experience.

The information collected by these cookies is usually anonymised and does not include browsing activity on other websites.

Performance cookies
Like virtually all websites, we use performance cookies.

These cookies collect information about how visitors use a website, such as which pages users visit most frequently and whether they receive error messages from web pages.

These cookies do not collect information capable of identifying users. All information collected remains anonymous and is used solely to improve the way the website works.

Third-party cookies
These cookies may be used to measure the effectiveness of third-party advertising displayed on this website.

Advertising cookies
These cookies analyse visitors’ preferences and use them to target the advertising displayed to users.

Persistent cookies
This website may use cookies that remain stored on the visitor’s terminal device and are used whenever the visitor returns to the website.

Session cookies
This website may use session cookies, which are temporary data files stored until the visitor leaves the website. These cookies may be used to analyse website traffic patterns.

2. What Happens If I Allow Cookies in My Browser?

Unless these technologies are disabled, by using this website and its online services you agree that we may place cookies and related technologies on your device.

3. What Are Web Beacons?

Some pages of the website may contain web beacons, also known as Internet tags, pixel tags and clear GIFs.

We use web beacons to help deliver content to users and generate statistics relating to website traffic and Internet trends.

Web beacons cannot individually identify you.

4. How Can I Opt Out or Withdraw My Consent to the Use of Cookies or Similar Internet Technologies?

You may configure your web browser to prevent the use of cookies. If you do so, you may continue to browse the website but may not be able to use some of its features.

Ilha Verde Rent a Car reserves the right to use these records on an individual basis in connection with investigations into civil or criminal offences, particularly where there is suspected fraud, hacking attacks, system alterations or unauthorised access to protected information or other users’ data.

Anyone who improperly uses such information in breach of this Privacy Policy may be subject to administrative and disciplinary sanctions, without prejudice to any applicable legal measures.

Except where required by law or court order, information concerning users registered on this website will never be provided or sold to third parties or used for purposes other than those for which it was collected.

All personal data collected will be added to this website’s database.

5. User Responsibilities

Users are responsible for safeguarding their password and login credentials.

The use of obvious passwords, such as significant dates, names or numerical sequences, is not recommended.

If a user becomes aware or suspects that their password has been compromised, they should change it through their registration/account page or contact us by email.

6. User Authorisations

The user agrees that the information collected may be used for the following purposes:

• to inform the user about new content, news and events;
• to update contact information;
• to optimise usability and the interactive experience while browsing the website;
• to compile general statistics without identifying individual users;
• to respond to questions and requests submitted by the user;
• to comply with legal or judicial requirements.